Shipping and Returns
Exchanges
- Exchanges are accepted within a maximum of 14 days after receiving the order.
- The item must be unused, in perfect condition, and returned with original tags and packaging.
- To initiate the exchange process, the customer must contact us by email within a maximum of 7 days after receiving the order.
- Shipping costs related to exchanges are the responsibility of the customer, except in cases of defect or error on our part.
- The customer is responsible for ensuring that the returned item arrives in perfect condition.
Returns
- We do not offer refunds. Only exchanges or store credit are available.
- In case of a defect or shipping error, Lume assumes full responsibility and will resolve the situation directly with the customer.
- For any questions, please reach out to us by email: